At Clearwater, we make customer satisfaction our top priority.
Please take a moment to read what our clients have to say about us. To submit your own review, please scroll to the bottom of this page.
Testimonial, Johnny Evans
Testimonial, Sharon Holmes
Testimonial, Vernon Sherrill
A Customer Perspective – Dan Elam
Called before I ordered, owner was very knowledgeable and helpful. Closed the sale.
Staff was very helpful. They walked me through the whole way to my house.
Website was easy to use, ordered with no problems at all.
The company always answered the phone when I called and gave me as much time as I needed to feel comfortable about my purchase. Very good experience. Good company.
The purchasing experience was great. I had some questions about the product so I called the company. They answered all my questions so I went ahead and placed the order on the phone for the tub I wanted. I ended up getting the pump upgrade. No problems at all. The people I talked to were very friendly and knowledgeable.
Sales/customer service was awesome at time of sale…both during chat and on phone. Communication was spot on. I am very pleased with my purchase.
Took over 1 month to receive it. Apparently a mix up with orders at the factory. Clearwater compensated for the long delay with planters & steps. Very pleased with their efforts and concern in making it right
Hi, I am a recent consumer for one of your spas…it is fabulous and I can’t begin to tell you how much I enjoy the ease of use and the convenience. The whole process from purchasing, self installation, customer service, and the instructions given have been so easy…I give the product and company a five star rating. It has has been a great experience. Thank You!
I hired Clearwater Pool & Spa to clean up a 24′ x 48′ pool that had sat dormant for two years. I have honestly seen backwater swamps more appealing to dive in before they began work. Now, as I watch my kids having a raucous, splashing, smiling time in the pool, I can say without hesitation choosing Clearwater Pool & Spa was the best decision I could have made. Cathy kept me updated throughout the process, and was always true to her word. The pool technicians were professional, friendly, courteous and knowledgeable. Clearwater Pool & Spa’s customer service is most certainly a cut above the rest. Clearwater will definitely be my first call for pool service in the future. Thank you guys!
Typically I won’t do a review before receiving a product, but I have to in this case. What an amazing experience to be able to ask questions and get real and honest answers. I don’t really care if there are problems with the order, because I know I am going to be taken care of regardless. That is the way to run a business. I am absolutely ecstatic about getting my first hot tub from a company that gave me the greatest customer service experience I have ever had. Service is huge, and I don’t think there is a better company out there in any industry at providing first rate service. Period!
Everyone was very nice and responsive and we love our new spa!